If you are not completely in love with our product, or if your order is not consistent with the product you ordered or contains defective product, with appropriate proofs (like pictures or short videos), you can return it within 14 days upon receipt for a complete refund or exchange, so please review your order carefully.
Your refund or exchange will be processed as soon as the case is verified by our team members.
Please be aware that SALE ITEMS, PERSONALIZED PIECES, and FINAL SALE PROMOTIONS are a FINAL SALE and CANNOT BE RETURNED.
Regarding return & exchanges issues, you can always contact us via LIVE CHAT within our website, or email us at support@champiin.com.
Hours of Operation: Monday-Friday, 10AM-5PM EST
We sincerely hope to see you again in the near future! We strive for you, and with you!
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.